Shipping policy
Shipping Policy Alpine Auto Supply
Who We Are
Alpine Auto Supply ("we," "us," or "our") operates the website https://alpineautosupply.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
Free Shipping on all orders.
Shipping Range
- Delivery Area: We currently ship within the United States
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Order Cut-off Time: Orders placed before 5:00 PM (EST) will be processed the same business day. Orders placed after this time, or on weekends/holidays, will be processed the following business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 3-5 business days after processing, depending on the destination.
Shipping Process
- Courier Services: We use reliable carriers such as UPS and FedEx for all shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
- Email: support@alpineautosupply.com
- Phone: +1 (541) 224-7192
- Address: 936 SW 1st Ave, #58 Miami Florida 33130 United States
- Hours: Monday-Friday, 9 a.m. to 5 p.m.